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Providing Quality Service This paper discusses the theory of providing quality service and presents applications (car wash, attorneys): Customers, location, advertising, pricing and competition. -- 1,350 words; 6 sources; www.termpapers2000.com
Total Quality Management A discussion of the importance of total quality management (TQM) in
manufacturing, service and non-profit organizations. -- 1,257 words; 5 sources; MLA www.termpapers2000.com